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Return Policy

1. General Policy

At Lothric Labs, we strive to ensure your satisfaction with every purchase. Please review our return policy to understand the procedures and conditions for returns, refunds, and exchanges.

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2. Software

  • No refunds, returns, or exchanges are available for any software purchased from Lothric Labs.

  • All software sales are final.
     

3. Mingda, Piocreat, and PioNext Printers

  • Returns, refunds, or exchanges for Mingda, Piocreat, or PioNext printers require written authorization from Lothric Labs before proceeding.

  • Authorized returns or cancellations may be subject to a 15% restocking fee.

  • Unauthorized returns will not be accepted.
     

4. Return Authorization (Required)

  • A written Return Authorization is required. Any packages received without an RA will be refused.

  • To request a return authorization, please contact our customer support team at info@lothriclabs.com with your order details and the reason for the return.

  • A team member will review your request and provide further instructions if the return is authorized.
     

5. Condition of Returned Items

  • All returned items must be in their original condition and packaging, including all accessories, manuals, and documentation.

  • Items that have been used, damaged, or altered in any way will not be eligible for return.
     

6. Shipping Costs

  • Customers are responsible for all shipping costs associated with returning items to Lothric Labs, unless otherwise specified in the return authorization.
     

7. Refund Processing

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed, and a credit will be applied to your original method of payment within a specified period.
     

8. Contact Information
For any questions or concerns about our return policy, please contact us at info@lothriclabs.com.

We appreciate your understanding and cooperation with our return policy. Your satisfaction is our priority, and we are here to assist you with any issues or concerns.

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